Cambios y Devoluciones

Exchanges and returns

EXCHANGE AND RETURN CONDITIONS

Our return period is 15 calendar days from the date of purchase.

You may return items at our physical store or ship the merchandise to us; in the latter case, the customer is responsible for all shipping costs. Items must be in perfect condition, with the original tags attached and accompanied by proof of purchase. Otherwise, Plumeti reserves the right to refuse the return.

Once the return has been verified and approved, we will process the refund. For returns made at the physical store, a voucher with no expiration date will be issued, or the item may be exchanged for another; under no circumstances will a monetary refund be provided.

*Returns will not be accepted for costume jewelry, belts, handbags, party items, or accessories.

For hygiene reasons, swimwear comes with a protective device that prevents it from being tried on or worn. If you wish to return the item, it is essential that the tag and protective device remain attached.

        *IMPORTANT: Shipping is free on all orders of €60.00 or more. If an item is returned by the customer to the PLUMETI store, the return shipping costs are the customer's responsibility.

         In the event of a return involving an order that originally qualified for free shipping (totaling over €60.00)—whether returning a single item, multiple items, or the entire order—if the value of the items kept by the customer falls below €60.00 after deducting the value of the returned items, the shipping costs (€6.90) that were originally waived will be deducted from the refund amount issued by PLUMETI. 

PROCEDURE FOR EXCHANGES AND RETURNS IN-STORE

At our Córdoba store, you can exchange items from your online orders for other products or request a voucher with no expiration date. 

ONLINE EXCHANGE OR RETURN PROCEDURE

Shipping address for online exchanges or returns:  

Please include the order number and the full name used to place the order inside the package. You may use the shipping carrier of your choice, with shipping costs borne by the customer.

PLAZO DE REEMBOLSO

The refund will be processed within 10 business days of us receiving your return at our store. During periods of high demand—such as sales, Black Friday, or promotional events—the refund period may extend up to 15 business days. Please note that the refund will be issued using the same payment method used for the original purchase.